Customer Care
Digital Product & Refund Policy
We want every customer to receive the product purchased and be able to access it without unnecessary friction.
Last updated July 28, 2026
Digital products
Because digital products are delivered or unlocked immediately, purchases are generally final once access has been provided, except where a refund is required by applicable law.
We will make access problems right
If you were charged more than once, received the wrong product, or cannot access a purchase, contact us within seven days. We will investigate, correct duplicate charges, and restore or replace access to the product purchased.
We do not issue refunds for change of mind, dissatisfaction, or failure to download or use a digital product, except where a refund is required by applicable law.
Before contacting support
Please include the email used at checkout, the product name, purchase date, and a short description of the access or billing problem. Do not send full card numbers or sensitive family-court records by email.
Contact
Email info@sbjlegaltools.com with the subject line “Purchase Support.”